Contact Us
Have a question about your first payment?
EMAIL US or call us:
- New Customers: If you have a question about your new mortgage or first payment, please call 877-788-3520, option 3.
- Existing Customers: If you have a question about your existing mortgage, please call 877-788-3520, option 4 or 855-527-8408.
Make Payments Online
Already have a mortgage with The Federal Savings Bank? You may be eligible to make payments online through our Convenient Payment Portal!
We have a convenient way of making your mortgage payments online! Click the link below to proceed to our Payment Portal.
First time users, please click the "Payment Portal" link below and then click "Registration".
For return users click the "Payment Portal" link below and login. You can also retrieve your user name or reset your password if needed.
PLEASE NOTE: Not all mortgages with The Federal Savings Bank are eligible for online payment.
If you are unable to make an online payment, send a check or money order to the address below. Include your first payment letter from your closing with the check.
The Federal Savings Bank
ATTN: Loan Servicing
300 N. Elizabeth St. #3E
Chicago, IL 60607
Upload or eSign Mortgage Documents
If you are working with one of our Mortgage Bankers and need to login to our Borrower Portal to upload or eSign mortgage documents, click the “Borrower Portal" link below. Then use your existing login information, or create a new login. Note that your Banker needs to send you an invitation email to link your login account with your current mortgage application before you see any instructions in the Borrower Portal.
