Kelli Foster

Kelli Foster was the first person I talked to. I immediately felt comfortable with her and was very pleased with her in-depth knowledge of the whole mortgage process. She laid out all the details and I could not have been happier with her responsiveness. I think she is one of the very best and I feel fortunate to have her as my representative through the whole process. I hope you realize what a valued employee you have and take good care of her. Thanks for the opportunity to offer my comments.

I would like to first apologize of my delay in expressing my thoughts on the experience I received from The Federal Savings Bank and especially Kelli Foster. I went into this not having confidence in anyone who stated that they could give me a good deal or appeared to care about me or my financial situation but I needed help in keeping the home I recently purchased. One day I received an advertisement mailing from The Federal Savings Bank and held on to it for about weeks. After deciding to call I was connected to Kelli Foster (not knowing that connection would change my life). I started off by telling Kelly my bad experiences and how I did not trust financial institutions who stated they wanted to help me. Kelli did not try to sell me on what The Federal Savings Bank could do for me she instead directed me to their web site to review their mission as well as invited me to look her accomplishments and reviews she received (she did not try to sell me on anything). After going to the website I thought they looked legitimate but I still had my doubts. I decided to reach out to Kelli and in hind sight that was one of the best decisions I’ve made. I especially want to comment on a few bumps in the road. First, my mortgage provided was very hard nosed with my financial situation. She fought for me on the telephone (to not avail) but that’s when I knew she cared about my situation. I was impressed and started to trust her. I also made her aware of a family situation and I felt she genuinely supported me in my time of need. She always keep me up to date on my loan process and responded to all of my inquiries in a timely manner. She also found a loop hold in my first mortgage that I was not aware of could have stopped this loan from going through but through her hard work and persistence was able to help me. Secondly, I remember telling Kelli that I don’t like working with agencies who initially tell you the paper work they need but later come back with additional paper work needed and blame you for the delay in processing the loan. I asked Kelly to please present to me every thing I needed so I can pull thing together as quickly as I could and she did just that. Third, I continued to receive calls from my previous mortgage company about my payment being late (after my loan closed), I gave Kelli a call about this matter and she quickly looked into it and assured me the loan had closed and gave me instructions on how to answer any questions if I receive additional calls. This was a hard time for me and I thought I might lose my home but due to Kelli Foster and The Federal Savings Bank I am able to keep my home. I would recommend your services to anyone not because you have the finances to help people but because you care about people and it shows through your work. I truly thank the Lord for placing Kelli Foster in my path and I know she will continue to succeed because she is professional with a good heart (a rare combination in today times). If I had thousands and thousands of words to express my gratitude I would use them. I hope my sincere appreciation comes through the words I’ve written. From the bottom of my heart THANK YOU THE FEDERAL SAVINGS BANK AND ESPECIALLY THANK YOU KELLI FOSTER. My God continue to bless you.

I really appreciated working with Kelli. She is a lady of her word and kept me informed all the way! It was a real pleasure dealing with hard and honest working people.

I’ve found my Financial Home with Kelli Foster. Thank you so much Kelli. We Love YOU!

This is second time I have had a mortgage transaction with TFSB and Ms. Kelli Foster in past three years and I have been completely satisfied by the great experiences I have had. TFSB/Kelli Foster have far exceeded my expectations and have been able to meet my requirements while my own Federal Credit Union where I have been a member for over 30 years has failed to do so. TFSB/Kelli Foster has not only met my requirements but did so in an incredibly short time and at a minimal expense to myself. Ms. Kelli Foster has made the refinance experience an easy one and has insured the administrative requirements were handled expeditiously. In fact I have thought about writing to my own FCU and told them to simply subcontract all their loan/mortgage work to TFSB since TFSB/Kelli seem to get things done. I am embarrassed by and for my FCU which seems so incompetent when compared to TFSB and Kelli. Thank you so very much for being there and being completely professional. For me, my mortgage needs motto ought to be: “TFSB/Kelli Foster have got this!”

I cannot adequately described my absolutely positive experience I had with TFSB and Kelli Vaccaro in conducting and closing this refi. I intend to send a separate correspondence to elaborate on my positive grades given in the above survey. Last year I was unable to close on a re-finance mortgage with my Federal Credit Union even though I had banked with them for over 30 years and had substantial savings with them and had had a number of personal loans all completed on time or earlier. For six months I chased the refinance with the FCU and never was able to complete it. So my experience with Kelli and TFSB has been more than a positive one.