Austin Downs

Austin and his team have yet again knocked the process of buying a house 1100 miles away from home a breeze! I 1000 out of 10 would recommend there team to all of my friends and family. I personally will never deal with another bank for any of my home purchases.

Austin and his team are the best in the business. His communication and attention to detail are superb and I trust his knowledge.

I just wanted to personally write this appreciation note to recognize Austin and his team. Throughout the process from February until closing, Austin and his team kept me informed every single step and minute. Austin kept me posted with all the knowledge and how the market is trending with new interest rates and its impact on my mortgage. He provided solutions and gave me several options that worked for me and my family. Austin is a real gem in your team and I hope he will grow within your ranks. You have really created a great team to work with. They really care about their customers and their well-being. Everyone and everything went well and as expected. We are lucky to have Austin as our mortgage officer. I will definitely recommend him to my friends and family. Bottom line, they are amazing people and super humans to have in this time and era.

Austin Downs and his team including Molly and all the very polite and professional folks in Arizona were fantastic to work with. In my time as a leader I made sure to compliment those who were doing an exceptional job. So I figured I’d highlight them as a form of gratitude. Mr. Downs was clear in his communication and made sure we were as exact as we could be in this process. His team worked with us diligently which made the entire process a smooth and stress free one. Timelines were met and even made shorter with ease as the lines of communication were open and unobstructed. What a pleasure it has been working with everyone here in Arizona. Thank you for the AZ team. They made my first VA Home loan a fantastic experience. People with good leadership, and individual leadership traits tend to perform better than most. Kudos to all involved.

Austin and his team including Ana did a phenomenal job. Extremely professional, know how to do their jobs to the best!

A fantastic experience start to finish. Austin and his team were professional, prompt and extremely patient and educational. We look forward to working with Austin and his team again in the near future.

I wanted to reach out and say how appreciative I am for your team at The Federal Savings Bank. This is my second time doing a refinance with Austin and his team and it was an absolute breeze compared to working with other lenders in the past. You guys are absolutely amazing. I have already sent out a couple of my past service members your way.

Austin Downs is the most effective financial officer who has ever assisted me in the loan process and previous home loans with The Federal Savings Bank. As with Austin, I too am a USA Military Veteran. He and his team gave me excellent service, security, and peace of mind knowing that my financial situation would be blessed. Thank You Austin!

The customer service was beyond what was expected. When I did not understand something or I had a problem with the paperwork, Austin was a phone call or email away. I genuinely felt like he cared about me and my family and was going the extra mile for us. By far the best experience I ever had working with a bank.