Maggie O'Connell Photo

Maggie O'Connell

HECM Senior Vice President


  • Chairman's Club
    2013, 2016, 2017, 2018, 2022
Maggie O’Connell started originating the Home Equity Conversion Mortgage 23 years ago when the program was in its infancy. She was drawn to the HECM because it made such a positive difference in people’s lives. She engages with each client, always looking out for their best interest and making sure they have a complete understanding of this very important and helpful program.

Maggie has a Bachelor Degree in Music and a Master’s Degree in Business. She is a licensed Mortgage Loan Originator, Advanced Toastmaster and uses her talents on TV, radio and the web to spread the word that reverse mortgages are an important financial tool that should be evaluated by every senior homeowner. She is passionate about fighting the miss-information campaign that seems to continually surround the program and does her best to make sure folks are fully aware of how valuable the HECM can be during their retirement years.

Maggie has three talented children as well as two incredible and beautiful granddaughters. She enjoys the outdoors and anything that brings her closer to nature. She loves to hike, kayak, ski, golf, garden and playing the piano.



Maggie is very courteous, nice, and responsive. She just explains everything to us in a way that we can understand and is overall a very helpful person. She was easy to contact and did everything in our best interest. I'd definitely recommend The Federal Savings Bank for Reverse Mortgages.

- Deborah F
Professional from start to finish

I am a retired mortgage broker. Having been an owner, originator, underwriter and office manager over my career, I knew roughly what to expect from a good loan officer. Due to recent changes in the FHA-Reverse program, obtaining these loans is not as easy as it once was, however, Maggie was up to the task and met or exceeded my expectations for prompt communication and handling of details. From start to finish, Maggie's team kept the flow of paperwork moving towards completion in a timely and transparent manner. I will be encouraging neighbors to use her company in the very near future.

- Gary K.
When I first considered applying for a Reverse Mortgage, I was very apprehensive about the program and process. I had received information about Reverse Mortgages by mail from Maggie O'Connell and remembered seeing her on television. I contacted Maggie and made an appointment to complete an application. When we first met at my home, Maggie treated me with dignity, respect and courtesy and I was immediately hooked. Maggie made the entire process stress-less from start to completion. I will tell anyone looking to apply for a Reverse Mortgage to contact Maggie. I am profoundly grateful to you Maggie for your patience, kindness and assistance.

- Hugh P
Professional, Personable and Resourceful

Maggie has an exceptional ability to relax her client(s) during a (sometimes) stressful part of transaction(s). She is very understanding when participation from the client is necessary. She is supportive and resourceful. Maggie is the epitome of customer care going beyond the call of duty!!

- Imer H
Maggie O'Connell just closed my HECM. I wanted a Set-aside for the roof. In other words close escrow with the condition that the roof will be replaced in six months. Some lenders will not close escrow before the roof is done. Maggie solved this problem brilliantly. She is a top professional in the HECM business. She always answered my questions promptly and was at all the times ready to explain details of the rules, patiently.

- Joe
Maggie made things as easy as possible for me

Reverse Mortgages provided all the services that I needed and took care of everything. They inspected my house and sent someone to evaluate and determine what it was worth so I could close the deal for my reverse mortgage. Maggie O'Connell was wonderful, she was honest and as helpful as can be. I would highly recommend their service, it was a breeze dealing with them and they did all the hard work for me.

- Katie C
The overall experience went very smooth.

I spoke to several other lenders before speaking to Maggie. I felt the other lenders were pressuring me to act. Several of the people I spoke to I felt were shooting from the hip. I found Maggie to be well informed and helpful. She was especially helpful in preparing the house for the appraisal.

- Leon T
I worked with Amanda and Maggie and they were wonderful to me! They did extra research for my reverse mortgage. Amanda researched the appeals process for me so she could fight my appraisal because it wasn't high enough. They were constantly in touch, and went above and beyond to gather all the information that I asked for. They were wonderful people- kind and generous. They worked like clock work together. If I needed to I would use them again; and I highly recommend them to others. This was my last shot and they really worked for me. They saved my life!

- Linda H
I had lost my business of 33 years and was upside down and deeply in debt. I heard about Reverse Mortgages from the television. I called a couple of them and was extremely disappointed with the professionalism of the companies. Somehow I found Maggie O’Connell and I thank God every day. Maggie was more than helpful and answered every question and promptly returned every phone call. Maggie is very professional and very honest and I would highly recommend her services. Yes I did my Reverse Mortgage with Maggie.

- Michael W
Maggie was responsive, knowledgeable and available throughout our entire process? Anyone considering a reverse mortgage should contact her before doing anything. We were able to buy a much better home than we though originally due to her counsel and expertise.

- Mike R
I am writing to you about the outstanding customer service provided by Maggie O’Connell. My mother, Sueko B., and I first met Maggie when she helped us with the reverse mortgage on my mother’s house, three years ago. We sought her assistance with refinancing the reverse mortgage because the market value of her house increased and it was an opportune to obtain a lower interest rate.

We are very happy with our decision to work with Maggie again. Her professionalism and ability to assist us in understanding the intricacies of the reverse mortgage process reinforced our brief that we made the right choice again in working with her. Every step of the refinancing went smoothly from completing the initial paperwork through the appraisal process and notarizing the final documents.

Maggie was always prompt in responding to all of our questions and concerns throughout the process. Her warmth and ability to connect with her clients makes her a joy to work with. We feel blessed for having the opportunity to work with Maggie again.

We appreciate all that Maggie has done for us. Your company is very lucky to have an employee of her caliber working for your organization.

- Noreen and Sueko B
Excellent service from the entire staff.

Maggie and her team were extremely professional and guided us through the entire process. I worked in the mortgage industry and I really appreciated their prompt responses to our questions and how they kept us informed throughout the process. They made us feel that they wanted our business and worked with us. I would highly recommend them to anyone considering a Reverse Mortgage.

- Nova L
Maggie was professional, patient, knowledgeable, diligent, and compassionate to our particular needs. She did her research and found an amazing way for us to get our application in by the old deadline. None of the other brokers with whom we spoke were able to help us or to find any solutions to our problems, namely that I did not reach age 62 until September, which was well after the required application deadline (April).

Maggie couldn't have been kinder, more patient with us and our many questions, or more thorough and diligent with her solutions to our needs. I would recommend her highly to anyone in need of a reverse mortgage. Her depth and breadth of knowledge were astounding. We knew nothing about the process and learned so much from Maggie.

Although the process was long and arduous, Maggie made it as pleasant and streamlined as possible; her expertise was so helpful to us.

Maggie is to be commended for the highest level of service she provided us. You have a superb employee in Maggie. We can't imagine having a better experience with anyone else.

- Reenie M and Allan S
Maggie was very professional and courteous. Explained the process and details of the reverse mortgage applications and how they work and what we could expect. She kept us informed and answered any questions we had while it was in process. She is highly recommended!

- Royce T
When my nephew recommended I get a Reverse Mortgage I was not too sure I wanted to do that because I had read and heard some very scary stories about bad situations people seeking to obtain this service had experienced. He gave me a name and number to call and asked any questions I had. That was Maggie O'Connell and that was the start of a wonderful and well handled experience. Maggie was so patient and very thorough in all answers to my many questions. I would highly recommend Maggie to anyone for this service.

- Shirley F
I spent a lot of Maggie's time as we waited to decide to go forward with our Reverse Mortgage. Maggie answered all our questions patiently. While reviewing other providers, we compared quotes from each. We found Maggie's proposal to be competitive with the added feature of integrity. You can trust Maggie with no hassles. We closed our loan in May, 2015 and expect to be highly satisfied as we enjoy the loan benefits over the next several years. Maggie's daughter is a delight and was very helpful to us.

- William G