As a federally-chartered bank, our bankers are licensed to originate loans in all 50 states. That means that even if The Federal
Savings Bank does not have a physical location where you live, we still can meet your mortgage and banking needs. We are
proud that through safe and sound lending practices, The Federal Savings Bank has grown from just 9 employees in 1
office to more than 1,000 employees throughout 40 offices nationwide!
Branches:
The Federal Savings Bank has two traditional retail branches where customers can withdraw and deposit funds, as well as speak with bankers.
At our customer support centers, bankers accept applications for loans and meet with you to discuss your mortgage and banking needs. However, at these locations we do not take deposits.
You are authorizing The Federal Savings Bank to debit your personal bank account for a one-time ACH payment according to the following details:
Funds will be electronically withdrawn from your account based on the full payment amount listed on your billing statement or the specific amount entered by you.
Funds will be removed based on the transaction date or due date.
Please note the above information is your formal notification and receipt on how ACH payments are processed.
If you need to revoke or make changes to this transaction prior to processing, call our office directly at (877) 788-3520 option 3.
Please note you have until 3pm CST the next business day to stop or modify payments. After 3pm CST, we may not be able to assist in a stop payment or charge.
If you believe your payment amount or due date are incorrect in your statement, please contact us as soon as possible to provide our bank sufficient time to correct our records.
If we are assisting other customers or it is after hours, please leave a detailed message including your full name, phone number and loan number. Any calls received after hours will be returned the next business day.
Have a question about your first payment? EMAIL US or call us:
New Customers: If you have a question about your new mortgage or first payment, please call 877-788-3520, option 3.
Existing Customers: If you have a question about your existing mortgage, please call 877-788-3520, option 4 or 855-527-8408.
Make Payments Online
Already have a mortgage with The Federal Savings Bank? You may be eligible to make payments online through our Convenient Payment Portal!
We have a convenient way of making your mortgage payments online! Click the link below to proceed to our Payment Portal.
First time users, please click the "Payment Portal" link below and then click "Registration".
For return users click the "Payment Portal" link below and login. You can also retrieve your user name or reset your password if needed.
PLEASE NOTE: Not all mortgages with The Federal Savings Bank are eligible for online payment.
If you are unable to make an online payment, send a check or money order to the address below. Include your first payment letter from your closing with the check.
The Federal Savings Bank
ATTN: Loan Servicing
4120 W Diversey Ave STE C501
Chicago, IL 60639-2399
Upload or eSign Mortgage Documents
If you are working with one of our Mortgage Bankers and need to login to our Borrower Portal to upload your records or eSign mortgage documents, click the “Borrower Portal" link below. Then login to the portal using the email address you have provided to the Mortgage Banker. If you have not used this portal system before, when your Mortgage Banker sends your loan to the Borrower Portal, you will receive an email with a link to connect to the portal. You can then register your email address and setup a password. Using the right email will connect you to your loan in the Borrower Portal and you can then upload or eSign documents.
