Kevin Mauzy

When stress and anxiety are high because there’s a chance you may not be able to get a loan to complete your project, it’s easy to expect to feel disempowered and at the mercy of the bank. I never once felt at the mercy of Federal Savings, and that’s entirely due to Kevin’s character and his approach to customer care. Working with Kevin on my loan was like having a trusted friend guide me through the process. Kevin always responded quickly, communicated clearly (he deserves all the gold stars for knowing how to explain complicated processes and procedures to the layperson!), set realistic expectations, and, most importantly, never gave up when things got tough. I initially contacted Federal Savings and one other bank for help with a construction loan; it took two phone calls with Kevin to know I should choose Federal Savings, and I haven’t regretted my decision once. Huge thanks to Kevin and his team for helping me get my loan approved and for just being good people. I can’t wait to refer others to Kevin in the future!

Kevin exceeded my expectations. He took the time to clearly explain everything so clearly to me throughout the entire process from start to finish. He was patient and did not rush through the process, he ensured I understood everything and took the time to actually call me vs email like everyone else did throughout the process of buying my home. I cannot praise him enough for his knowledge and expertise. I would not have been able buy my home and make it through this process. I will definitely use him in the future to hopefully to refinance my loan when interest rates decrease. I will refer him to anyone I hear of looking to buy a home. Again, outstanding communication and a wealth of knowledge. Highly satisfied.

Kevin and Laura were outstanding. Without Kevin and his knowledge I would probably be living in a box on the streets. Seriously they definitely helped my family turn around a very bad situation into a positive. The communication from both Kevin and Laura was outstanding. The process was smooth and everything went exactly the way they said it would. Again I have no idea what I would of done without them. Overall a great experience.

Hope this thank you note finds you and your family well. You have helped me put some closure to a difficult time and process in my life. Signing those documents at the loan closing lifted a weight off my shoulders. Yes, I know I’m not quite where I need to be but your commitment to help me get through this challenging loan process gave me the mental and emotional boost I desperately needed to stay hopeful. Kevin, I appreciate the way you listened and believed in me! Your years of experience, strong support and advocacy paid off! Thank you for your call the other day and the kind words you spoke into my spirit. I had to hold it together because I was at work. Laura, you have a very cheerful voice! I thank you for not responding to me when I was being doubtful and rude to be honest. You showed me grace and even apologized to me! I really needed that lesson! I thank God for both of you, the rest of your team and your organization. My prayer is that you will continue to be a blessing to others not just in your work world but in your life. Thank you so much again! I will definitely send anyone I hear needing a loan, mortgage, better credit score or financial freedom.

Kevin & Laura are the best!!

Kevin & Laura and loan teams are so professional & knowledgeable and they treat their customers very calmly with detailed explanation with broad knowledge!! Kevin and Laura, I must say they are great asset to The Federal Savings Bank !! My family, friends, & I will always recommend them and in future they will have all business for sure!! They are so exceptional & great with their customers!! God bless them & we always wish them well!! God bless them & god bless The Federal Savings Bank!! They made our dream come true!! God bless them.

Kevin, Angie, and the team provided outstanding service during a very difficult and challenging process. We will 100 percent recommend them.

Kevin was great! Very knowledgeable and direct. Made the process easy for me to manage. He was great at setting realistic expectations and coming through on his promises. Will definitely use him again and refer anyone I can to him!

Kevin and I have closed several loans over the last 15 years. He also has provided mortgage services for my daughter and friends. I will not use anyone else to obtain a mortgage. Thank you.

Kevin was outstanding to work with. I have dealt with other mortgage professionals before and Kevin is by far the best one at explaining all the details, fees and how a refinance works. Everything he said happened and there were no surprises along the way. We are now saving money on our mortgage and couldn’t be happier! Kevin has superior knowledge in what he does and is able to make it easy to understand.