Melissa has over twenty years experience in the banking industry. She has held many roles in her banking career from a teller to a relationship banker, loan processor to then a mortgage banker. Being a previous loan processor has helped her become an efficient mortgage banker which resulted in her being one of the top bankers with her previous company. She has a passion for helping people achieve their financial goals.
With over fifteen years of mortgage lending experience, she has the knowledge and expertise to educate and guide her clients along the mortgage process with ease and confidence. She prides herself with providing exceptional customer service and taking the time to understand her customer’s goals, finding the best financial solution to achieve their objective. Because of her extensive knowledge of available programs, problem solving skills and steadfast commitment to customer service, she will ensure you receive superior guidance as you pursue one of the most personal investments of your lifetime.
Melissa currently resides in Chicago’s western suburbs. When she is not working with customers, she enjoys spending quality time with her husband, five children and grandson. There is never a dull moment in her family’s home. She also loves shopping and planning the next party.
Melissa is an outstanding employee that really cares about her customers.
My banker was fantastic! She is a great listener and communicator. I was always clear on what to expect and what was expected from me. She is truly the x-factor that made this not only a pleasant, but exciting experience. I can’t say enough about her level of professionalism!
Very smooth process very professionally done but all expectations met all expectations.
Melissa Renteria from The Federal Savings Bank created a calm and relaxing atmosphere from the beginning of the loan process to the end. Her professionalism and delightful demeanor made me feel at ease and gained my trust as she explained each loan process step. In addition, Melissa was able to answer all my questions. I truly appreciated one time when I unknowingly called her after she had just gotten off from work. She was driving home and pulled over to the side of the road, took her time to research an answer, and made sure I completely understood the information she had given me. Melissa Renteria indeed went beyond her duties to make me feel like one of her special clients. My overall experience with Melissa and The Federal Savings Bank has been exceptional and a pleasurable experience. I would definitely recommend The Federal Savings Banks to all of my friends. Thank you, Melissa Renteria, The Federal Savings Bank, for a great experience.
Melissa communicates clearly and promptly making the whole process seamless and timely.
Melissa Renteria made this process as painless as possible. Her knowledge, dedication and networking capabilities ensured that any potential delays were quickly resolved and all parties were communicating. She made this the best mortgage experience I’ve had.
Melissa Renteria is Amazing!
Ms. Renteria’s assistance was excellent! She was always there with answers to every question and worked around my schedule to make things easier. The word that best describes her assistance is OUTSTANDING!!!
Melissa was an absolute delight to work with. She exceeded everything I’ve ever thought I wanted with any process ever. I will more than happily recommend her to anyone ever needing a mortgage.
Melissa is the best. So knowledgeable and attentive.