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FAQ (Frequently Asked Questions):

What is Loan Servicing's turnaround time for questions regarding my loan?

Our average turnaround time is 24-48 hours, and begin working on your request as soon as it is received. We will work hard to get back to you as soon as possible.

I sent my payment to The Federal Savings Bank but it's due to the final investor, what do I do?

There are no actions that you need to take. The Loan Servicing Team will overnight your payment that is due to the final investor. Loan Servicing forwards investor payments once a week.

Can I pay over the phone?

No, we do not accept first payments over the phone or by credit card. Please find our accepted payments below:

  • Personal or Cashier's Check
  • Money Order
  • Bill pay through your personal bank
  • ACH Electronic Check
  • NOTE: Online payments and payments over the phone are not available payment options at this time.

Where do I send my first payment?

All first payments should be sent to:

The Federal Savings Bank
ATTN: Loan Servicing
300 N. Elizabeth St., Suite 3E
Chicago, IL 60607

Who do I make my check out to?

All first payments are due to The Federal Savings Bank. If you are sending in a payment via personal check, cashier's check, or money order, you should make those out to: The Federal Savings Bank.

The Servicer for my loan has already changed, is my first payment still due to The Federal Savings Bank? 

Yes, all payments are still to be sent to The Federal Savings Bank. In the event that the Servicer changes prior to the first payment, Loan Servicing will handle the forwarding of your payment on your behalf. 

What happens if I sent my payment to the investor instead of The Federal Savings Bank?

There are two options to correct this:

  1. We will have the funds reversed by the investor, then you would pay us.
  2. We will have you pay The Federal Savings Bank on the 1st of next month. Meaning, you sent your first payment due on September 1 to the investor instead of The Federal Savings Bank. We will simply then have you make your October 1 payment to us instead.

When are payments considered late?

Payments received after the 15th of the month will be considered late and subject to late fees.

What happens when my taxes and/or insurance did not get paid on time?

The Loan Servicing Team will research the loan and decide the best course of action. NOTE: That this may include your involvement. If your involvement is required, we will let you know immediately to correct the issue.

Contact Us

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Still need help?

Visit us in person at one of our TFSB locations or Contact us by phone:


Questions about your New Mortgage or your First Payment:
877.788.3520, option 3
To speak to a personal banker (Checking, Savings, CDs):
877.788.3520, option 6
Questions about your Existing Mortgage:
877.788.3520, option 4
For Lost or Stolen Debit Cards:
877.788.3520, option 8