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COVID-19

What do You Need Help With?

 

Reoccuring Needs

  • Depositing a check: Our Mobile Banking app makes this a breeze! Just snap a picture from your iPhone, iPad, or Android phone/tablet, upload it, and you're done! You can also check the status of your deposit within our app.
  • Balancing your account(s): Any account you have with us will be available to view on our Mobile Banking app. You can also transfer funds between your accounts within the app.
  • Contacting a branch representative: You can call us directly within our Mobile Banking app or give us a ring at (847) 234-8484 or at (877) 788-3520 and choose option 6.
  • Locating an ATM: We have an ATM locater within our Mobile Banking app, or you can find one HERE. Remember – we have over 43,000 surcharge-free ATMs nationally through the Allpoint Network!
  • Paying your landlord, your caregiver, or anyone else: The Federal Savings Bank is a proud partner with Zelle®. Watch our video HERE to learn more, or get started now!

 

Mortgage Needs

  • Paying your mortgage: We have a convenient way for you to make your mortgage payments online! Simply click HERE to get started. PLEASE NOTE:
    • If you have not visited the portal since January 1st, 2016, you will need to re-register.
    • Not all mortgages with The Federal Savings Bank are eligible for online payment.
    • If you are unable to make an online payment, you can send in a check or money order to our National Loan Production Office in Chicago, using your first payment letter from your closing.
    The Federal Savings Bank
    ATTN: Loan Servicing
    300 N Elizabeth St. #3E
    Chicago, IL 60607
  • Questions regarding payments: We are here to answer any questions you may have. You can EMAIL US or give us a call at:
    • (877) 788-3520, option 3 – for new or 1st mortgage payments
    • (877) 788-3520, option 2 – for existing mortgage payments

 

Other Things to Note:

  • As a federally chartered bank, we are considered an essential business: Our offices and branches remain open, with limited staff, should you need to visit one of our locations. Business hours and contact information can be found HERE. We are fully compliant with and informed of the changing CDC guidelines, including continuing to deep clean our offices and branches (including ATM keypads & screens) with EPA-selected disinfectants. As a safety precaution to our staff, and others, we ask that you please:
    • Refrain from coming into our offices/branches if you are sick.
    • Use the hand sanitizer provided for you at our locations – please clean your hands often and avoid touching anything with unwashed hands.
    • Maintain at least 6 feet of distance between other customers and our team members.
  • Protect Yourself: Unfortunately, scammers are using this time to try to take advantage of those seeking assistance. Below are some helpful tips to combat phone scammers.
    • Be cautious with caller ID. Scammers can make any name or number appear from anywhere in the world – most times these calls come from the same area code as your cell phone carrier.
    • Let it go to voicemail. If a call is important, the caller will leave a message.
    • Hang up. If it's a robocall, don't press any numbers. Hang up immediately.
    • Offer no information. The Federal Savings Bank personnel will never ask you for sensitive information (account number, pin, loan number, etc.) Do not give any information out.
    • Block calls. Contact your internet provider or phone carrier to stop unwanted calls or block the number directly from your smart phone.
  • Stay informed through Social Media: Following our various social media accounts will ensure you're up to date on all pertinent information during this time. You may also send us a direct message on any platform, should you prefer to contact us this way.
  • Visit our library of online banking videos: Click HERE to learn more about the electronic options available to you as a valued customer of The Federal Savings Bank.

 

We are in this together. Our essential workers are still coming in daily to serve you, but they are facing many of the same challenges that you are - that we all are. Let’s make a point to stay smart, stay safe, and stay kind to one another during these difficult times.