Here at The Federal Savings Bank we separate ourselves from other lenders with a broader choice of loan options and our own in house underwriting and closing departments. By having the whole lending team working in the bank together, we’re able to provide customers with the security of a quick, smooth transaction that always closes in a timely manner.
With his experience and leadership skills Tom was promoted to Vice President of our Carolina Division in 2013. He has relocated to Charleston, South Carolina where he heads up our lending in both North Carolina and South Carolina, and has taken on a leadership role with our new construction builder program as well as our partnership with Schumacher Homes.
Tom is a nationally recognized VA loan specialist and takes special pride in taking care of our country’s Veterans. He has been helping our Veterans with their VA mortgage benefits and financing questions for over 15 years. The Federal Savings Bank was founded by Veterans and it’s an honor to work with the men and women who have served our country and protected our freedom.
I have and will recommend you to others.
Again, thank for your all you have done.
This is the 3rd and GOD willing final home and the Good Lord blessed us with choosing the Federal Savings Bank as our Mortgage Banker. I know "mortgage banker" is the technical term used to describe the business you all conduct but Tom made us feel like family almost immediately. It is rare and I would go as far as to say unheard of (sadly) for a business to demonstrate such exceptional customer service to a customer. He ALWAYS had time for me with ALL my questions and kept me abreast of the current status of the loan process. He also would interject casual conversation that was sincere and again made me feel as though I was Family. I cannot stress the extreme satisfaction with our loan process and I have been thru several refinances with various mortgage bankers that up to this point made me feel relieved the process was over!
This is my first time writing a personal email to accommodate a service I felt so strongly about in a positive way and I would be doing Tom a huge disservice if I chose to refrain from doing so... I HAVE to give credit where it is do and your Team has left us with the hope that other companies will follow your lead. Tom is a great leader and he earned this accommodation!
Please take this to heart because most folks do not get inspired enough to brag about the service they received from a mortgage banker; to my knowledge.
I will definitely HIGHLY recommend your company to family, friends, and anyone who will listen based upon my experience. Tom is first class and a sincere guy who really cares and it shows to the customer. So in closing, please for my sake, give Tom a big pat on the back for his service!