Terry Williams Photo

Terry Williams

Mortgage Banker

NMLS#1539937

Terry Williams began his career in communications and quality assurance, with one of the fastest growing companies in the country. After years of quality assurance leadership, Terry then joined one of the top five mortgage companies in the country. Since then his passion has been in lending. He has a full spectrum of experience from refinance, purchase, home equity, and other home loan products.

Terry brings over seven years of experience in customer service satisfaction and relationship building to The Federal Savings Bank. With his extensive product knowledge, and a straight forward approach, he can provide a white glove customer service experience to all his clients. He approaches each situation as a unique scenario and prides himself on thinking outside the box.

Terry resides in Phoenix, Arizona and in his free time, he enjoys spending time with friends and family. He is an avid sports enthusiast. He also enjoys playing basketball, great music, and exploring new restaurants in the Phoenix area.

Testimonials

I would like to pass on my appreciation for the customer service I received from Mr. Terry Williams. I recently refinanced our home to access some funds to pay down debt my wife and I had accumulated over the past 10-years. Mr. Williams was very responsive in providing assistance and support during the submission of the loan documentation. His exceptional knowledge of the loan process and quality customer service helped me expedite to understand what he need to help me process the loan. I am pretty sure we finished the loan from start to closing in 18 days. Terry was phenomenal, going out of his way when he took time away from his family and other clients to send me documents from a Fed Ex late at night to accommodate my vacation plans. I was particularly impressed at the closing when the notary told me "you must be very important", she went on to tell me she had received a text from Terry asking her to text him when the documents were signed and notarized. Terry is a professional in mind, spirit, and performance! He is genuine and he made me feel like I was his only customer. He always answered my e-mails and calls with a friendly and helpful disposition. Again, I greatly appreciate the support I received from Mr. Williams!

- Pete R