Terry Williams Photo

Terry Williams

Vice President


Terry Williams began his career in communications and quality assurance, with one of the fastest growing companies in the country. After years of quality assurance leadership, Terry then joined one of the top five mortgage companies in the country. Since then his passion has been in lending. He has a full spectrum of experience from refinance, purchase, home equity, and other home loan products.

Terry brings over seven years of experience in customer service satisfaction and relationship building to The Federal Savings Bank. With his extensive product knowledge, and a straight forward approach, he can provide a white glove customer service experience to all his clients. He approaches each situation as a unique scenario and prides himself on thinking outside the box.

Terry resides in Phoenix, Arizona and in his free time, he enjoys spending time with friends and family. He is an avid sports enthusiast. He also enjoys playing basketball, great music, and exploring new restaurants in the Phoenix area.


Working with Terry William has always been a GREAT EXPERIENCE for ME. He was very helpful and we worked together on my loan!

- Alexander S
Terry Williams is a consummate professional.

- Benjamin A
I have been a homeowner for over 35 years; with over 7 purchase or refinance transactions. I am also a former HUD Certified Housing Counselor, First Time Homebuyer Trainer, and former Executive Director of a Organization of Excellence 501c(3) Nonprofit in the State of Maryland. Yes, I have been exposed to numerous Financial Officers and Executives during my lifetime; NONE have provided the customer service and honesty as Terry Williams. He is the reason I will refer all my fellow military veterans for home purchase or refinance assistance. Terry is honest and sincere; providing the available options and clear explanations so you can decide what is best for your financial need. This customer service is hard to find and what make him the BEST of all financial professionals I have encountered during my life journey. Please express my family sincere appreciation for his unselfish support and our profound appreciation for his being a good man! Thank you.

- Billy C
Terry Williams provided me excellent customer service, he was knowledgeable, and explained the entire process clearly.

A smooth process from start to finish.

- David A

- Dennis B
Terry, thank you as well. The experience working with you was 100% what I would always hope for, and yes, I will definitely recommend and refer. Thanks again! Very much appreciate your expertise, timeliness, and motivation!

- Dylan C
For an accidental phone call pertaining to a refi. Terry calling my wife by accident; his knowledge in streamline refinancing convinced my wife to do the process. She called me and said, "call Terry. Tell him yes." I called Terry, found out why he called. Expressed he called my wife by accident. Told him he made it easier for me. The wife said yes. Thus the refi. Lol

- Frank C
We would also like to say thank you to Terry Williams, we appreciate you taking care of us.

Very impressed and satisfied with Terry Williams and Stacy. Very knowledgeable, responsive, and knowledgeable pleasant to deal with. We will definitely recommend Federal Savings Bank mortgage refinancing to friends and family.

- John R
Terry was great. He fulfilled everything as promised and on time. He was knowledgeable and a pleasures to work with.

- Joseph D
Terry communicated very well during the process and was very prompt with responses. Best mortgage process I've ever been involved with.

- Joshua O
Terry and his team were always very professional with our best interest at heart. Rapid response to questions, easy to contact by phone and email, and always very pleasant and thoughtful.

- Kathleen M
Terry Williams is A-ONE! On time, every time. Thank you, Terry.

It was by far the BEST mortgage experience I've ever had. Thank you Terry!

- Larry S
Terry and his team were outstanding. The level of communication throughout the entire process was phenomenal, quickly answering any questions or concerns we had, while helping us secure our new loan. Thank you!

Terry, We just wanted to take a moment to personally thank you for all you did for us with our refinance. We have refinanced loans before and it has never been this easy and hassle free. You were fantastic throughout the whole process and even after the loan funded you were there to immediately answer our questions. There was never any surprises, you were upfront and gave us all the information we needed to make an informed decision. We know a number of veterans that we will certainly be passing your contact information on to. This is an instance where we have no doubt you will be able to help our friends with questions and possibly a refinance for them also. Thank you again for your help but most importantly your honesty and professionalism.

- Michelle and Gerald P
Terry was excellent to work with. Not only was he able to help me, he's working with my sister to refinance her home. What stood out was his professionalism, knowledge of the business and knowing what loan would work best for me. My sister has been in a bad loan for some time and Terry was able to figure out the issue. I definitely will refer friends and acquaintances.

- Natalie H
Always a pleasure working with a person I can trust and address any questions that I have.

- Natalie H
I would like to pass on my appreciation for the customer service I received from Mr. Terry Williams. I recently refinanced our home to access some funds to pay down debt my wife and I had accumulated over the past 10-years. Mr. Williams was very responsive in providing assistance and support during the submission of the loan documentation. His exceptional knowledge of the loan process and quality customer service helped me expedite to understand what he need to help me process the loan. I am pretty sure we finished the loan from start to closing in 18 days. Terry was phenomenal, going out of his way when he took time away from his family and other clients to send me documents from a Fed Ex late at night to accommodate my vacation plans. I was particularly impressed at the closing when the notary told me "you must be very important", she went on to tell me she had received a text from Terry asking her to text him when the documents were signed and notarized. Terry is a professional in mind, spirit, and performance! He is genuine and he made me feel like I was his only customer. He always answered my e-mails and calls with a friendly and helpful disposition. Again, I greatly appreciate the support I received from Mr. Williams!

- Pete R
Terry Williams has top level professional skills and communication.