I must say that you did an awesome job and Devone and I appreciate your services.
- Celestine B.
Thank You for all the help you provided in refinancing our home not only to get a lower payment but to also have some repairs completed. The service you provided was nothing less than professional and timely, all questions and request that we has were answered with little to no delay in the loan process. The compassion that was shown and the friendliness in your service was top notch and irreproachable. I would highly recommend you and your bank to anyone that I know looking for a home loan. Thank you again for taking care of our home loans needs and our refinance.
- Clay S.
It's all done now, so you're probably wondering why am I still emailing you. Well it's simply I want you to feel as good as I do.
I'm no amateur in the world of mortgage refinancing. I must say this one was different with positives and negatives.
Summer you helped me get through this process with a great attitude and a lot of patience, thank you. I found it nearly impossible to try and pull equity during a refinancing venture. Again you guided me all the way and all that was promised came to be. The first bank met my expectations and the first agent to never utter those dreaded words, "We just can't do that" take a bow.
I don't know a lot about your work position, but if I was to place you somewhere my vote is a supervisor, so others can see how it is supposed to work. You're the best Summer Long
We just wanted to express our gratitude for the services provided by Ms. Long. She was very professional in every aspect of her job, answered our questions in a timely and clear manner. Her communication with us was great whether it was through email or phone calls she made sure we could reach her. She made the process very smooth and painless. She did a great job of explaining the loan and how long or how the whole process was going to go and made sure we could meet any deadlines to close the loan in a timely manner. You have a phenomenal employee in Ms. Long, and if the rest of your staff is like her you will continue to have a great company with what great customer service we experience. Thank you.
- Mario M.
Summer Long is such an asset to your company. She is tenacious and responsive to all concerns. She was very much a pleasure to work with!
- Myron N.
I would like to start by saying that the service I received by you was great. In the past I have refinanced and things never went smoothly and I have felt pressured. You made me feel comfortable by not pressuring me into something I was not well informed of. You provided answers to all my questions, and kept me informed on the progress. Summer you showed great communication skills on the phone.
The process went smoothly. The only minor issue was the scheduling of the notaries. Will I use you again or recommend you to others? Yes, you help me make the right decision in refinancing saving me money.
Again, I would like to thank you for your assistance in helping me and my family. I wish you luck in your career.
- Oscar L.
Hello Ms. Summer, I want you to know that I am and I was extremely happy with your service. You placed me at ease right from the beginning. I was very skeptical of the loan and I was concerned that things would not turn out right but your assuring voice and demeanor stilled my fear. I thank you for the patient way that you explained things to me by breaking down what I felt were at times complex issues into individual understandable parts. Your text messages always came at the right time and were very encouraging. Thank you. There are many who work in jobs where they deal with people but they have no bedside manner; you are not that type of person. You have the unique ability to place a person at ease and then make them feel like you are their sister. I wanted my loan to approved because I needed the money but also because I viewed the loan as being indicative of your ability. Thank you for your help, for your calmness and for making me feel like I was the most important client you have ever had. God bless you.
I was skeptical at first of doing my refinance over the phone and Summer took away any apprehension that I had. She always answered any questions that I had in a timely manner. I never had to wait long for her to get back with me. She is very knowledgeable about what she does and does it with a great attitude. She is always kind and courteous. I really appreciated doing business with her. The process was quick and there were no hang ups with the paperwork. I would highly recommend her to anyone that is thinking about doing business with her.
- Thuy B.
Summer Long was wonderful to work with. I wish I could have worked with her for our initial home purchase. Look forward to working with Summer in the future.
- Tonya G.
Summer is a very knowledgeable banker. I really enjoyed working with her. The issues we had with the loan process had to do with state title issues and the fact that I am retired. Thank you, Summer, for your time and effort in completing my loan. You made me feel unique.
- William W.