Steffen Cushing Photo

Steffen Cushing

Senior Vice President


  • Chairman's Club
    2019, 2020, 2021
Steffen started his mortgage career back in 2011. Over the past several years, Steffen has overseen and closed countless loans to help homeowners in achieving all their financial needs. Acting as one of the top mortgage bankers at his previous companies, he works hard to be a wealth of knowledge to all of his clients. Steffen and his family moved from Orange County, California to Nashville, Tennessee to grow his career in the mortgage industry.

With almost a decade of lending experience, Steffen has the knowledge and resources to help his clients achieve their financial goals. He believes that his success in quickly and effectively closing loans for his clients has come from always putting their interest first and adhering to the morals of honesty, integrity and drive. Steffen knows that most clients don’t come from a mortgage background and as a result makes a point to calmly and helpfully walk his clients through every transaction.

Steffen lives with his wife and two children in Nashville, Tennessee. He and his family are active in the community in which they live. Some of Steffens favorite activities with his family include hiking, cycling and hunting. In Steffens own free time away from the office and family, you can find him on the backroads of Tennessee riding his motorcycle.


Thank you for all the staff that works/deal with me during the transaction, specially the loan officer Mr. Steffen Cushing excellent customer service.

Steffen was outstanding. Best broker I've ever worked with. Hope to work with him again

Great service and attentiveness. I enjoyed the lesson I learned in the process. Very good presentation of facts and made the decision process easy. Very prompt and courteous. Steven Cushing was great!

- Anthony S
Steffen responds quickly, I spoke with my friend on a Friday and Monday morning Steffen was on the phone with me asking questions and working on a plan that was right for my needs. I have never dealt with someone that had Steffen's sense of urgency, and knowledge. He had same day answers for me, and the process was very convenient.

- Barbara H
Steffen was incredible to me and the entire loan process. I've already referred people to him and had nothing but positive responses. Will continue to refer to Steffen anytime I get the chance. Overall 10 out of 10. This was not my experience with the first people I talked to. I'm ready for round 2 and then 3 with Steffen. Thanks so much

- Brian L
Steffen Cushing was by far the best mortgage banker I have ever worked with. He was totally on top of all details regarding communication, mortgage terms, etc. Processes out of his control were a few hiccups with the appraiser (who was quite overbooked), and the title company (which hit a snag in property description related to archaic language and confusing and outdated maps). These two snags delayed the close by 3-5 weeks. Other than the stress related to these two factors beyond Steffen's control, everything went extremely smoothly. I would totally recommend Steffen Cushing and Federal Savings Bank to anyone I know who is looking to finance or refinance their mortgage. Thanks for the great service!

Great working with this bank and what they have to offer. Always there to answer questions and support their customer.

- Corey H
We used Steffen Cushing for our mortgage loan and could not have been happier with the experience from start to finish. Steffen was extremely professional, went out of his way to make sure that we understood all of the terms of the loan, and quickly moved us along during every step of the funding process. This is our second time using him for our mortgage needs and he has gone above and beyond our expectations both times. We have already recommended him to friends and family and will continue to do so.

- David B
Steffen exceeded all of our expectations! We are so happy with our experience with him. Very kind and knowledgeable, extremely quick responses and closed so quickly. We will use Steffen for all of our loan needs from now on!

- David B
Quick, expedited service and processing made for a very easy and professional opportunity in refinancing our mortgage. Well done to all involved!

- David F
Steffen Cushing is a major asset to your company. He kept us informed about everything and made the entire process very easy. I will inform my friends about him and your company. After working with a professional like Steffen I would not think of going any where else!

- David P
Steffen Cushing made refinancing a great experience! He gave us all the time we needed and was available whenever we needed him. He is a very good charactered person and always made us feel like he cared about us. We are very thankful for him.

- Edward S
Process was seamless and painless. Representative, Steffan was well versed, effective, and made himself available to answer questions even when I called after hours outside of business hours. I appreciated his prompt attention to my inquiries and the quick turnaround on the loan process.

- Elna M
Steffen was clear, calm, and gracious throughout the entire process. Getting my first mortgage was exciting and scary at the same time. Steffen made it so smooth that it almost felt routine - which I so appreciated. I would highly recommend Steffen to anyone needing a mortgage!

- Erin W
Steffen was very professional, easy to work with, and extremely knowledgeable. We really appreciate him!

- Fred R
It has been a pleasure working with Steffen Cushing. He has always been respectful, professional and cordial. He promptly got back to you if you had a question.

- Fred R
When I met Mr. Steffen Cushing, I was seeking to refinance my home. My needs were a little different and I had loads of questions. From the first moment he treated me with kindness and respect. He made himself available to me via phone, email and text at any hour. He was responsible, knowledgeable and straight forward. Steffen Cushing had patience with me and was accommodating in every step of the process. He supported me in working through all the obstacles that arose throughout the process. I cannot say enough good things about this man. He is an asset to this banking institution.

- Geraldine O
This was one of the best mortgage transactions that i have had, and the fastest! Thank you so much.

- Gwen L
Stephen was great with the closing of our loan. He worked diligently to get the percentage we needed according to our credit score. If he was unavailable and I left a message he promptly returned the call. If I had any questions regarding the loan he explained it clearly and was very knowledgeable. He spent as much time as we needed and I was very comfortable with the terms and in closing the loan.

- James S
Steffen Cushing did a phenomenal job with helping us to refinance our house and payoff loans. He was able to help us with the closing of this even while we were out of town, which tremendously impressed us. We greatly appreciate his dedication and support with our financial needs. He is a true asset to your banking institution.

- Jarrod D
Steffen was very accommodating and very patient with us every step of the process. He explained everything in detail, he returned phone calls promptly. Could not ask for better service on such an important decision. Thank you Steffen for everything.

- Jerry E
We worked with Steffen Cushing on a previous transaction and found him to the very knowledgeable, competent, and overall a banker we could trust. When he called to follow up on a previous transaction, I had no qualms about listening to him and taking his advice. Very very easy to work with and very patient with computer assistance. When he calls again I certainly would listen to what he has to offer!

- Jerry E
Steffen Cushing is absolutely the best. He returns calls as soon as possible. He is very thorough and will walk you through any computer issues you run into Answers any questions you have. Vere accommodating. 10 out of 10 in our book.

- Jerry E
Steffen Cushing has been our "go to mortgage guy" for the last few years. He has been exceptional. He's answered all our questions and fears. I would recommend Steffen anytime to anyone.

Its hard to describe how above and beyond Stefan went to make sure that everything surrounding this loan went smooth. This is my 5th home purchase but first time with Stefan. I will never use anyone else ever again. Its almost as if Stefan has super powers when it comes to customer service. His abilities and experience were far superior to any of my other Loan Officers. Thanks again!

- Jesse K
Mr. Cushing was very knowledgeable and very good to work with. My family was going through some very trying and emotional times at the same time we were going through closing procedures. Mr. Cushing was very understandable about our situation and adjusted accordingly. Thank you you much!

- John W
Steffen Cushing was very knowledgeable and professional. This loan closed very quickly. He anticipated what I would need and provided me with a complete list of items. I would definitely recommend Steffen Cushing and your bank for any of my friends or family's needs. Thank you for a great experience.

Mr. Cushing was a very nice man and he was very pleasant when we talked. He answered my questions and we went right along as planned .There were a few bumps but we took care of them. I hope to do more business with Mr. Cushing.

- Leon R
I would like to thank Mr. Steffen Cushing for his kindness and speedy response to every question I had. He was very pleasant to talk to and worked well with us. Thank you Mr. Cushing for all your help!

- Lester P
Mr. Steffen Cushing was very honest and helpful throughout the entire process and I want to thank him personally and may God bless him and his family.

- Lonnie G
Stephen did a great job even when my wife and pestered him with questions. He was prompt, calm, cool and collected! The process was actually, dare I say fun. Keep on keeping on, rocking the free world, thanks for the professionalism and your support for veterans.

Steffen was very professional and very helpful for us. He made our experience very smooth and answered all of our questions. It was a pleasure doing business with The Federal Savings Bank.

- Mary V
It was very nice doing business with you. Steffen was very helpful and answered all of our questions. He was very thorough.

- Mary V
Steffen Cushing was wonderful to work. His patience is outstanding. He was able to alleviate any anxiety I had.

- Maureen D
Mr. Cushions was very professional and helpful from the beginning of the loan process to the finish. Constantly providing me with loan and insurance information that would benefit me in the future. Once my loan closed I really appreciated him contacting me to make sure I was satisfied with the decision I had made.

- Melvin P
Steffen Cushing was a very pleasant person to work with, very patient and very professional. Thanks again for meeting my financial terms.

I have been very satisfied. Steffen was available for me all the time in this transaction. I felt he was professional and responsive to all my questions. All went well and I felt confident in the process.

- Patricia C
Stephen was the best in all aspects! Would highly recommend him!!

This had to be the most smooth mortgage transaction that we ever had A+ times one hundred percent! Thank you so much, it was great!

- Ronald J
Steffen kept me informed as well teaching me about loans and always honest, treating me like a person not a number

My wife and I are extremely satisfied with our banker Steffen Cushing. Steffen was very responsive to both our emails and telephone calls. His business manner is very professional and we feel that he is a welcome asset to the bank. You often hear of horror stories about the mortgage process and in working with Steffen, this certainly was not the case. Perhaps having more bankers like Steffen would drastically cut down on the horror stories. It was a pleasure working with Steffen and both my Wife and I will certainly recommend him to others as well as call him for any future assistance that we may need. Thank You!

- Stephen M
Steffen Cushing and his team were outstanding and second to none! This team was astonishing! Everyone was awesome sauce; this experience was the best experience ever dealing with a mortgage banker. Everyone deserves a raise! They are truly team players, and they represent The Federal Savings Bank well. These are the people you want on you team because they are winners!

- Teresha T
Mr. Cushing was very knowledgeable and courteous during the refinance and was always available when I had a question. Made it super easy.

Steffen was a pleasure to work with. Kind, honest, and available every step of the way!

- Travis F
Was very pleased with Steffen Cushing and the process!

- Vondelette G
Steffen and his team were outstanding in their knowledge, professionalism and timeliness in all that was done. I really appreciate everything!

- William F
Mr.Steffen Cushing was outstanding in the way he handled all my needs. He always answered all of my questions in a very timely manor. Everything was smooth, which I was very happy with. I was always happy to talk with Steffen, he answered all of my concerns, he made me feel welcomed and he was very easy to talk with. I would recommend anyone to him who wishes to refinance or take out a new loan. Steffen, I want to thank you for everything you have done for me. You have been a pressure to work with.

- William S