Nancy Malm started in the Mortgage Business in 1998 as a telemarketer for the many Loan Originators in her new company. Due to the high volume of calls to potential customers, Nancy was able to learn the Mortgage Business from the bottom up in four short years. Due to her success in answering the many inquiries asked of her by potential customers, she was promoted to Marketing Manager for several employees. Nancy held her positions of Loan Originator and Marketing Manager for four years. Nancy worked hard in both of her roles when she was starting out in the industry, and because of her hard work she was sought out as a true professional who knew how to get the job done. Always willing to learn new concepts, she accepted a new position as a Net Branch Manager. Due to these years of experience and learning all that she could about the mortgage industry, she felt she was ready to begin the second chapter of her mortgage career. In 2008, she started her own Mortgage Company, successfully hiring many loan officers to work for her.

Nancy brings eighteen years of experience to The Federal Savings Bank. Due to her extensive knowledge of the mortgage industry, she ensures her clients will receive the best customer service as they go through the mortgage process. Nancy’s knowledge of various programs and products help her find the best solutions for her clients. She relies on her problem solving skills and commitment to customer service to make sure her client’s goals are met as the walk the path to home ownership.

Nancy has been married to her best friend and husband for 35 years. She lives in Hampton, N.H. along with her two adult children who reside nearby. She and her husband have a love of travel especially cruises, and enjoy road trips on their Harley Davidson which takes them all over New England and New York. Their bucket list trip is to Alaska. In addition, Nancy has been training her dog to be a therapy dog, and they have visited many nursing homes as well as hospitals, where they have been greeted enthusiastically by patients and staff.