After attending the University of Kansas, she was a member of the Us Army National Guard which is why she makes such a great fit with the Federal Savings Bank, which is a veteran owned and operated bank. After the military she periodically volunteered her time with the Buddy Baseball Program. This was a non-profit program started by her father who is a retired Marine veteran, allowing handicapped children to play baseball in an organized league. Presently, she volunteers her time with organizations in Arizona where she currently resides, such as the Ribbon Riders and Cats for the cure. These organizations raise awareness and funds for breast cancer. Her passion and determination in helping people to enrich their lives shows through in her dedication to her work.
Jennifer has worked at one of the worlds largest Financial Institutions for the past 4 years annually funding over 40 million dollars in purchase and refinance business. Within 2 years of being in the industry she was promoted to training new hires in her field. Her training also includes, full document and HARP conventional loans, as well as and FHA full document and streamline loans. She now has made the jump the Federal Savings Bank, where she will take her specialized VA knowledge and ability to one the nations most profitable all Veteran Owned Banks. Her passion and determination in helping people to enrich their lives shows through in her dedication to her work. Here she provides the highest standards of customer service, reliability to getting the job done, and remains right there by your side though out the entire mortgage process until it is complete and you are satisfied.
1. structure of our loan – easy to understand – a short 20 min call (even while in a car on a trip) was all we needed to understand how the loan we chose was BEST
2. timely responses – normally within hrs. or less – great service and responsiveness
3. overall professionalism – we have had 5 homes – refinance a couple times over the years – this was hands down the best company to deal with – from Jenny to the underwriter to the person that came out to explain and get all forms signed – 100% an “A Team effort”.
THANKS SO MUCH!
Have a nice day.
All the best,
Let me get back to you as soon as I get home from Ft. Bragg.....bottom line is that we are very satisfied with you/process and would be happy to recommend you and your bank!
A home refinance is an emotion filled activity. Once the family name is out there, bankers inundate the family with phone calls. We received calls from dozens of relentless bankers and some from the Federal Savings Bank (FSB) employees. The FBS calls eventually stopped once I convince them that Jennifer was taking care of us. In addition to the calls, there are numerous forms to read, fill out, copy and fax. We were concerned with personal information and no matter how smooth you’d like things to go glitches always arise. Finally, I should say that before this process began, our “cup” was already running over with medical and other issues.
This is why I’m so grateful to Jennifer for her compassion and understanding. We communicated a lot on e-mail and to a lesser extent, spoke on the phone. This worked well for me since I spend significant time at the computer. I hate to admit how many questions I asked. Jennifer didn’t always answer immediately and I didn’t expect her to – surely I wasn’t her only client. But answers always came soon.
When glitches did arise like missing forms, termite inspections, and needed hand rails on the stairs, Jennifer walked us through the process. This is the first refinance where I took a significant role. Sandra takes care of most of the paperwork but in this case it just seemed more appropriate for me to communicate with Jennifer and I had the capability to receive and transmit data.
I asked Sandra what stood out in her mind about Jennifer’s performance. She said Jennifer wasn’t pushy, she was very knowledgeable, friendly and kind, and always available. I think she had a lot more positives but you get the point.
For me a highlight of Jennifer’s service happened just before closing. Sandra and I took a trip to Orlando to view a timeshare. We had no intention of buying but once got there and saw the place our minds changed. I told Sandra that I’d call Jennifer. If I could roll the cost into our refinance, we’d buy the timeshare. Jennifer said yes and took care of everything. She made the process seem simple to us though I’m sure it was a significant for her. I do not believe the process could have gone smoother and that was in large part due to Jennifer’s professionalism, knowledge, kindness, availability, and exceptional service. Thanks You!
As I said yesterday on the phone, I also work in customer service and the service you have provided has been exceptional and has been more than anything I could have ever ask for. We didn’t do the refinance earlier because I was truly scared of the process. You have made it so easy.
Ms. Katz is an asset to your organization. Perhaps the best compliment I can issue, though, is that I intend to see if she will accept me as a client for repeat business.
I'm keeping your contact Info, If I have anyone who is looking a mortgage or refi, I will definately refer them to you!!!!
Thanks again for everything,
I also commend The Federal Savings Bank for offering the no cost closing costs for the Veterans on their VA loans. I think Jennifer being a veteran as well makes her the right person for her job too.