In 2003, Chad and his family moved to Arizona to live near his mother who required additional living assistance. “At the time, it was very difficult to leave the church family we had spent so many years caring for, but the blessings of living closer to our extended family was a wonderful replacement.”
With 9 years of mortgage experience and extensive training from several of the nation’s largest banks, Chad is well qualified to provide the highest quality service to our customers. We are extremely lucky to have him on our team.
Not only does Chad possess vast knowledge of the refinance process, he also has devoted many years to building relationships with realtors to assist their clients in achieving the American Dream of home ownership. “Buying a home should be a positive experience for all parties involved that ends in celebration.”
Chad was born and raised in Montana and is an avid outdoorsman. During his free time, he enjoys mountain biking and skiing. “Watching my seventeen year-old daughter and 14 year-old son discover a passion for skiing has been one of the most special times of my life. I now understand the excitement I witnessed on my dad’s face as he taught me the sport of skiing.”
My biggest concern was how would this transaction work with a long distance company and Loan Officer. You put those concerns to rest early on and I felt throughout the transaction that the transfer of information/documents between us was very efficient.
Overall it was a positive, low stress experience. I will certainly offer my recommendation to you and your company if the occasion arises.
I am so emotional, I remember the first time I spoke with you, which was after we were told there were no options...it was not possible for us to get a refinance, but you told me let's look at everything again, "if anyone can get you a loan, I can". My God, now look at where we are....my earthly savior. God sent you to navigate this huge blessing for us.
So, needless to say, we will always be grateful to you for what you have done for us and will never forget you. This is like saying goodbye, I am so happy but have ambient feelings as well.
You are truly amazing Chad, you never gave up on us...not even when I lost my voice..and could not speak for myself, you spoke for me...even when I found myself in a weird situation that had a negative affect on my credit score.....you still remained calm, thoughtful and so patient as we moved forward.
The Federal Saving Bank is fortunate to have you...someone who has the skills and knowledge to help people change their lives and the compassion and persistence to get to the finish line.
I pray God will always bless you and your family.
After the very low Appraisal was reported, I thought there is no way we will get a loan, no way possible. However, after you listened patiently to my disbelief through tears, you stated let's look at everything again, "if anyone can get you a loan, I can". This statement was my saving grace. I knew at that moment that God had chosen you to help us get to a better place at this point in our life. As you recall, I am sure.... we had several underwriting issues during the past few weeks. Again, your patience and thoughtful expressions helped me regain the emotional strength needed to continue the loan process by providing the documents requested by underwriting.
When you called approximately a week ago to say you had received final approval for the loan to close, I was in shock.. I thought....it is really going to happen, we have a VA Loan!!
We closed the loan on Wednesday, and have been praising God for his many blessings during this very stressful loan process. It is clear that you, Chad Reynolds were chosen for this challenging process because of your professional skills and knowledge as a Senior Loan professional. However, more importantly, I believe you were chosen because of your kindness, patience, professional dedication, and your sensitive and caring spirit that was displayed consistently throughout the loan process...from beginning to end!
We will never forget you...and will always be grateful for your part in changing our life.
I told you, you were the first mortgage loan officer I spoke with and liked you right away. I then read your bio and knew I chose the right person to handle our loan.
I hope life is good to you and all of those you represent are happy with the outcome of their experience.
Wish you the best!
As I listened to you explain the loan process, the interest rates available, and how I could save money with a shorter term lower interest rate loan, the more sense it made for us. I had to think about it overnight and talk to my wife, but we both agreed it sounded like the right thing to do. So I called you back and the process began. It was a decision we are really thankful we made!
Throughout the process you explained everything in terms I could understand and made the whole process a very pleasant experience. Even with the few situations that arose which initially caused me some concern, you were able to ease my doubts and provide appropriate solutions. And the fact that we could transfer documents back and forth via email and fax made the process much more manageable.
The best part of the process though was working with you and only you throughout. You were always helpful, knowledgeable, and pleasant to talk to. Thank you so much for everything, Chad! We will certainly recommend The Federal Savings Bank, and especially Mr. Chad Reynolds to our family and friends who are in need of a new or refinance loan.
I just wanted to send you a thank you for helping us to close on the refinance of our home. Believe me, I know it ended up being a lengthy and sometimes trying process, but thanks so much for sticking it out and making sure all went well!