Betty McCann

I would like to take this opportunity to comment on my experience working with Betty McCann, mortgage loan officer, in purchasing my first home. First and foremost, this purchase would not have been possible without Betty McCann’s dedication and assistance. Betty was very professional, polite and of great assistance throughout the process of qualifying for a loan. She provided timely response to my calls and questions (even on weekends) and went the extra mile to ensure that I had the necessary documentation needed to obtain the loan. The service I received from Betty was invaluable and that service solidified my decision to obtain a loan with the Federal Savings Bank. Betty is an invaluable asset to The Federal Savings Bank and I will definitely recommend her to anyone seeking to obtain a mortgage.

Tola S.

October 2016

Good Afternoon! I am writing you to tell you of my Excellent Customer Service experience provided by Betty McCann. I began working with Betty in 9/2012 with no knowledge of the home buying process. Betty, explained to me how to repair my credit which allowed me to be a candidate for a mortgage. After repairing my credit, Ms. McCann educated me on the home buying process, explaining all the information thoroughly which made me an Educated Consumer. Through Ms. McCann hard-work, patience & her “I won’ t give up until we close” attitude-I am now a GRATEFUL HOMEOWNER!!!!!!!! I just want to extend my gratitude & thanks for a job well done! Ms. McCann will be Highly recommend to all my family & friends…Sincerely,

Tony H.

October 2016

I am writing this letter thanking Betty McCann and the Federal Savings Bank for allowing me to make my daughter’s and I dream come true. I just moved it my first home with my two daughters and I must say without the help of Betty McCann this would not be possible. She went above and beyond the call of duty to assist in the process. She is very knowledgeable, thorough and reliable. I would/will recommend her to any and everyone I know. She was able to relieve pressure from a very stressful situation by providing timely service. Thank you Betty McCann!!!

Travis B.

October 2016

I’m writing to express my complete satisfaction and delight with Betty McCann, and the Federal Savings process. Mrs. McCann was a joy to work with every step of the way. I decided to commit to TFSB because of Betty’s attention before I committed. She advised me on potential credit issues, approval amounts and mortgage questions in general before securing the pre approval. This level of responsiveness, and attention to detail let me know she was a true professional before it counted. Betty told me exactly what I needed, what each step of the process would entail before we arrived there, and guided me as inevitable twists occurred. There was even a time when she called me (after eod) on her cell phone to ensure me that I was good with the bank, and could have a wonderful holiday because everything was on schedule and under control; my mortgage had been approved. As a single mom purchasing a home alone, I cannot tell you what that 10 minute phone call meant to me. Needless to say, with that type of follow through on the front end, the process proved flawless through closing. At my closing, the confidence I felt knowing that my banker was present, and ready to handle anything should an issue arise, was immeasurable. The mortgage industry took some huge hits in recent years. Skepticism and mistrust have made what should be a wonderful experience, a time of doubt and difficulty. My experience was exactly the opposite: straightforward, transparent and pleasant. Betty always made sure I was ready at each stage, before the next step. Being able to write the business, keep a client on track, and still make me feel like each of my calls were welcomed, is a true talent. I’d gladly refer any one to Betty McCann at First Federal; in this day and age, that says a lot.

YaVonna B.

October 2016

I wanted to send a quick letter about the great service that we received from Betty McCann. Betty is efficient, thorough, professional, and reliable. She was always available to answer any questions that came up during our home buying process. Because we were under a strict deadline to close, Betty went above and beyond the call of duty to push our loan through in a timely manner, she and her team of bankers were excellent and they made sure that closing day was a breeze. She helped to alleviate the stress that comes along with purchasing a home. We will definitely recommend Betty to any of my family and friends for future home purchasing or refinancing!

Tausha F.

October 2016

We would like to say that Ms. Betty McCann has gone above and beyond our expectations in regards to our mortgage application process. She was always available to help us no matter what time of the day. She was extremely polite and treated us with respect and always had an answer for all our questions. She made our first time home buying process a wonderful experience and we would be happy to refer her to all of our friends and family.

Agustin and Dawn A.

October 2016

I hope all is well. My fiance; and I just wanted to inform you that Mrs. McCann was wonderful throughout our entire home process from beginning to end. She is hardworking and very knowledgeable about her craft we could count on her at anytime of day. We highly recommend her to anyone who’s in need of lender. Betty is GREAT!!!

Bobbie H and Andrea W.

October 2016

I wanted to express my thanks for the service The Federal Savings Bank provided to me as a first time home buyer. I especially wish to express my appreciation for the excellent customer service provided by Betty McCann, who handled my mortgage. While I would say the home buying process tops the list of one of the most stressful processes one may go through, Betty made it much easier by educating me along the way about home buying and mortgages, being available to answer questions at any time, keeping me informed along the way, and working diligently to solve problems until we closed. I feel very confident in recommending Betty and The Federal Savings Bank to people I know and will call when I am ready to purchase again.

Byron-Philip W.

October 2016

The purpose of this letter is to commend Ms. Betty McCann for the excellent service she provided during my home buying experience. Her thoughtfulness helped me and my family through this tedious process of buying our first home. From start to finish Ms. McCann’s expert guidance and consideration prove effective in establishing a high degree of comfort and support. We thank her for going the extra mile by proving great customer service during the mortgage financing process. Sincerely,

Carol

October 2016

Betty provided me with excellent services and I am glad she was referred to me. Betty was always on top of things no matter what situation arose. Specifically, Betty was constantly in contact with me providing me with updates with respect to my loan status and what I needed to do to keep the ball rolling. Anytime I would ask a question, Betty would always provide a timely response. All of these things made the process smoother with respect to purchasing my home. I definitely plan on referring Betty to anyone I know that is looking to purchase a home in the near and/or distant future since I felt like I was in good hands the whole time. In my opinion, The Federal Savings Bank is lucky to have someone like Betty as she is a great asset to the company as she goes above and beyond the call of duty with respect to her job. If I happen to need Betty’s services in the future, I will definitely be in touch with her.

Jonathan W.

October 2016

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