Betty attended Clark Atlanta University majoring in Economics. She is a resident of the Hyde Park community where she resides with her husband of 34 years and 2 adult children. Betty enjoys an eclectic mix of music and is a volunteer for the annual Hyde Park Jazz Festival.
While I would say the home buying process tops the list of one of the most stressful processes one may go through, Betty made it much easier by educating me along the way about home buying and mortgages, being available to answer questions at any time, keeping me informed along the way, and working diligently to solve problems until we closed.
I feel very confident in recommending Betty and The Federal Savings Bank to people I know and will call when I am ready to purchase again.
We thank her for going the extra mile by proving great customer service during the mortgage financing process.
I just want to thank you again for efforts in helping me to purchase my home. Your diligence, caring attitude and professionalism are a credit to your organization. I can truly say that you made my home buying experience less stressful, than it could have been.
I am and will continue to recommend you to my friends and acquaintances that are in the market to purchase a home.
Your patience, determination and understanding served me well. Thanks again for sharing your talents and knowledge with us.
At the beginning of any banking process, one cannot fully comprehend the immensity of what the process entails. I was quite naturally overwhelmed at the thought of a refinance.
Ms. McCann literally walked my wife and I through a sometimes tedious but VERY necessary yet thorough refinance process. Your establishment is fortunate indeed to have the kind of banker who has the level of experience and professionalism like Ms McCann.
She moved us through a mountainous amount of challenges we faced (land trust issues) through the process. I must also mention her associate Karina Alvarez pushed and pushed through our financial challenges to get our refinance completed and closed. We translated this push of our file as a most personal drive to get us successfully completed, an ethic one doesn't see today.
I cannot give enough accolades of these individuals, along with many other unnamed individuals along the way.
I will refer friends and family to Ms. McCann and her staff as well as the positive experience from your bank.
The process WORKS!!!!!
Ms. McCann makes and made it happen for us.!!!! This refinance reduced our prior mortgage payment by over 890.00 per month!!!!! That is huge!!!!!!
My family and I thank you for having a bank of professionals that care about me, that I'm not just a number or a file on a desk.
Once again, please thank Ms. McCann and Ms. Alvarez for helping my family.
I truly hope this email finds you in good health and spirit. My name is Michael Richardson and my wife and I would like to let you know of the awesome job done by Mrs. Betty McCann in handling our home loan process.
This is our first home mortgage and as you know the process can be long, intimidating, tedious, and at times frustrating.
About a year ago we were referred to Betty for pre-approval of a home mortgage with The Federal Savings Bank. While we didn't qualify for a loan at that time and Betty was very professional and informative of what we needed to do to qualify.
A year later we found the "perfect" home and reached out to Betty once again to help us with the loan process. Our credit scores were better and we had the down payment. For the past two months Betty worked hard and went out of her way to ensure we understood the entire process. She explained the "why's" and "how's" of getting through the process. There were times when I was ready to give up with what seemed at times very frustrating; nevertheless, Betty explained it was normal" and kept us focus on getting approved.
Two months later she called me to say we were "clear to close" and I really didn't believe her at first. (LOL!!!) We closed on a fabulous Condo by the lake on August 20th 2015.
Your organization is very fortunate to have her representing new an existing clients. She is well deserving of a job well done! We will look forward to recommending her to all of our family and friends.
Two happy clients
Michael & Myra Richardson
It was exactly one month ago today I received a call from Betty McCann asking if I would submit a letter of recommendation regarding the service I received on my recent home purchase. I apologize for the tardiness in providing this to you because it has taken me longer to compose this letter than it took for me to actually submit my contract and go to closing for the purchase of the home.
As excited as I was about the home buying prospect, I was also very nervous regarding the mortgage portion considering the housing crash.
Betty, through The Federal Savings Bank, totally removed all doubts and fears. Technology and legislation has played a major role in the mortgage loan process. This process along with Betty overseeing my loan approval was the most effortless thing I have ever done. I volunteer at a radio station and their approval process to volunteer was more cumbersome than my loan approval and closing.
I highly recommend The Federal Savings Bank to mortgage seekers and those wishing to refinance; EXCELLENT customer service!
I work with Mrs. Betty McCann while purchasing my new home in April of 2012. After working with Betty I will always recommend her to friends and family for home mortgages. Betty explains every process thoroughly and helps you understand all of the paper work. I am extremely happy I worked with Betty.
The contact initially came from my mother whom researched Betty's profile a while ago when she was interested in buying a home. They actually spoke and conversed as if they were long time friends. My mother suggested Betty after I was turned away from other banks and actually giving up on trying to become a homeowner. I am glad I contacted Betty!
Betty was the right person for me. Betty kept me informed throughout the whole process. I was very grateful for her attentiveness and willingness to communicate at any given time for information she needed to keep the process on track or simply just to see how property searches were going. Betty was even communicating with my real estate agent, the sellers agent and my attorney as well, to ensure the process was staying on track, which was awesome. This process started in March for me and as Betty pointed out, we spent the WHOLE SUMMER together!
This was indeed a good relationship and I am very thankful she assisted me throughout this whole process.
I am sending this correspondence in glowing accolades of the services provided by Betty McCann. Thanks to The Federal Savings Bank and Betty, I am now a homeowner. The process can be intimidating and confusing to the most seasoned real estate guru, so for a newbie like myself, Betty was the best thing that could have happened for me in this process. To say that Betty goes above and beyond seems to diminish the magnitude of what she truly did for me in my situation. I am an inquisitive person who had no idea about the home ownership process, so when you combine these two characteristics, you end up with a client who requires a tremendous amount of time and attention. Betty made herself available to me on weekends, holidays, and late into the evenings. Anytime a concern or question popped into my mind I was always able to access Betty and get answers in a professional and friendly manner. I knew that Betty was busy and had other clients, but I always felt like my deal was the only one she was working. Betty never became frustrated, short, or impatient with me, even when I couldn't return the courtesy. My real estate agent was not as helpful or accessible as Betty was and being a FHA approved buyer, I was having a difficult time finding approved properties. Betty helped me with this was which, as I stated earlier, is past going above and beyond her responsibilities as my mortgage banker. Betty referred me to my attorney who was an integral part in getting my deal closed when I ran into an obstacle, I may still be waiting to close if it weren't for him. Betty also referred to my homeowner’s insurance agent. Betty provided stellar, grade A, comprehensive services. I would never hesitate to refer her to anyone looking to buy a home. There really are no words to describe the gratitude I have for blue star services rendered to me by Betty on behalf of The Federal Savings Bank. With Betty, excellence is the standard and that shines through in her work.
Betty took the time out to explain the process to me in details during business and after hours just to ensure that I understood everything and to answer any questions that I had. Above all, she is good at what she does and I would definitely refer all those that are looking for a mortgage to Betty McCann at The First Federal Savings Bank. I can’t express enough my gratitude towards her for being there when I needed her to say you can get the documents, this is a beautiful home that you are going to purchase. These were words of encouragement to my ears that pushed me to keep going and not give up no matter how many documents that was requested. Today and years to come my daughter and I are and will continue to enjoy our new home.
Thank you, Betty.
As first time home buyers, you guided us through this process with so much patience. You made us feel comfortable and made us feel like we were working with a friend, not just a lender. Thank you for working so hard for us and making sure we received the best deal possible.
We recently had the pleasure of applying for and receiving a home loan from The Federal Savings bank. Ms. Betty J. McCann was the mortgage banker who assisted us throughout the process. After having a difficult experience with another major bank we were left feeling very insecure.
We found Ms. McCann to be very reliable and consistent. She was willing to help and kept us informed throughout the whole process. She demonstrated strong interpersonal strengths when dealing with us as seniors respectfully responding to our questions. This conveys a very favorable image of the Federal Savings Bank.
Ms. McCann is a valuable team member and asset to your institution. We highly recommend The Federal Savings Bank for any loan needs.
The service I received from Betty was invaluable and that service solidified my decision to obtain a loan with the Federal Savings Bank. Betty is an invaluable asset to The Federal Savings Bank and I will definitely recommend her to anyone seeking to obtain a mortgage.
I am writing you to tell you of my Excellent Customer Service experience provided by Betty McCann. I began working with Betty in 9/2012 with no knowledge of the home buying process. Betty, explained to me how to repair my credit which allowed me to be a candidate for a mortgage. After repairing my credit, Ms. McCann educated me on the home buying process, explaining all the information thoroughly which made me an Educated Consumer. Through Ms. McCann hard-work, patience & her "I won' t give up until we close" attitude-I am now a GRATEFUL HOMEOWNER!!!!!!!! I just want to extend my gratitude & thanks for a job well done! Ms. McCann will be Highly recommend to all my family & friends...
I would/will recommend her to any and everyone I know. She was able to relieve pressure from a very stressful situation by providing timely service.
Thank you Betty McCann!!!
I decided to commit to TFSB because of Betty’s attention before I committed. She advised me on potential credit issues, approval amounts and mortgage questions in general before securing the pre approval. This level of responsiveness, and attention to detail let me know she was a true professional before it counted. Betty told me exactly what I needed, what each step of the process would entail before we arrived there, and guided me as inevitable twists occurred. There was even a time when she called me (after eod) on her cell phone to ensure me that I was good with the bank, and could have a wonderful holiday because everything was on schedule and under control; my mortgage had been approved. As a single mom purchasing a home alone, I cannot tell you what that 10 minute phone call meant to me.
Needless to say, with that type of follow through on the front end, the process proved flawless through closing. At my closing, the confidence I felt knowing that my banker was present, and ready to handle anything should an issue arise, was immeasurable.
The mortgage industry took some huge hits in recent years. Skepticism and mistrust have made what should be a wonderful experience, a time of doubt and difficulty. My experience was exactly the opposite: straightforward, transparent and pleasant. Betty always made sure I was ready at each stage, before the next step. Being able to write the business, keep a client on track, and still make me feel like each of my calls were welcomed, is a true talent. I’d gladly refer any one to Betty McCann at First Federal; in this day and age, that says a lot.