Soar with the best HECM Team in the business!

Have a question about your first payment? EMAIL US or call us:

1. New Customers: If you have a question about your new mortgage or first payment, please call 877-788-3520, option 3.
2. Existing Customers: If you have a question about your existing mortgage, please call 877-788-3520, option 4 or 855-527-8408.

Make Payments Online

Already have a mortgage with The Federal Savings Bank? You may be eligible to make payments online through our Convenient Payment Portal!

We have a convenient way of making your mortgage payments online! Click the link below to proceed to our Payment Portal.

First time users, please click the "Payment Portal" link below and then click "Registration".

For return users click the "Payment Portal" link below and login. You can also retrieve your user name or reset your password if needed.

If you are unable to make an online payment, send a check or money order to the address below. Include your first payment letter from your closing with the check.

The Federal Savings Bank
ATTN: Loan Servicing
4120 W Diversey Ave STE C501
Chicago, IL 60639-2399

Upload or eSign Mortgage Documents

If you are working with one of our Mortgage Bankers and need to login to our Borrower Portal to upload your records or eSign mortgage documents, click the “Borrower Portal" link below. Then login to the portal using the email address you have provided to the Mortgage Banker. If you have not used this portal system before, when your Mortgage Banker sends your loan to the Borrower Portal, you will receive an email with a link to connect to the portal. You can then register your email address and setup a password. Using the right email will connect you to your loan in the Borrower Portal and you can then upload or eSign documents.