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Senior Vice President of HECM Operations

The Federal Savings Bank is seeking a reverse mortgage professional to add as Senior Vice President of HECM Operations due to the growth of our Home Equity Conversion Mortgage Division. This is an excellent opportunity for an experienced operations professional to move into a leadership role with a growing and stable company! The SVP HECM Operations role is part of The Federal Savings Bank leadership team, reporting to the Vice Chairman of the bank. This position is responsible for ensuring that all compliance and operations standards as set by the company are maintained while efficiency, quality and productivity goals are met. The individual in this position will also work to facilitate a team environment among operation and sales staff.


  • 5 – 7+ years of experience in HECM mortgage operations fulfillment with a proven track record in leadership, mentoring and managemen
  • Credit experience is preferred
  • Knowledge of all legal and regulatory aspects for HECM mortgage operations
  • Advanced experience working with Reverse Vision
  • Knowledge of HECM guidelines and programs
  • Experience working with the Reverse Vision and other 3rd party service providers
  • Leadership Skills, Detail-Oriented, Positive Attitude, Excellent Interpersonal and Communication Skills, Creative, Solutions-Oriented
  • In addition to recent processing experience, prior experience in related areas such as closing, post-closing, or underwriting, is a plus
  • 4 year college degree

  • Facilitate the continued integration and support of HECM sales and operations nationwide
  • Provide operational solutions to business challenges and serve as the HECM operational subject matter expert
  • Maintain operating efficiency by recommending, developing, implementing and maintaining new and existing HECM operational infrastructure
  • Facilitate sales support and marketing content from concept to publication for the HECM sales force
  • Maintain effective communication with business partners, and introduce new business partners & third party vendors as necessary or as opportunities arise
  • Provide operational solutions to business challenges specifically as it relates to HECM loans in origination, processing, underwriting, closing, funding, and post-closing
  • Provide leadership direction for the development and training of HECM programs for employees and teams